Assistant, Transportation

Enterprise Products • Houston, TX

1d

About The Position

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include\: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership’s assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. The Transportation Assistant's responsibilities include, but are not limited to:

Requirements

• High school diploma or G.E.D. equivalent is required.
• 1 year customer service experience from a call center background is required.
• Excellent communication skills and the ability to work well with others.
• Computer skills including Microsoft Word, Excel and Access.
• Exceptional customer service skills.
• Ability to use general office equipment such as\: copier, fax, scanner, phone.
• Data entry - speed and accuracy.
• Ability to organize and manage multiple projects.
• Switchboard telephone experience.

Responsibilities

• Working 7 days on 7 days off schedule
• Providing timely and accurate information to incoming customer order status and requests.
• Processing customer orders/changes according to established department policies and procedures.
• Providing timely feedback to the company regarding customer concerns.
• Exceeding customer's service expectations.
• Performing other related duties as assigned.
• Talking with customers by phone concerning orders.
• Receiving and entering phone and fax orders.
• Calling customers when necessary to advise, and/or provide information necessary to process orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED