Assistant Ticketing Manager- Operations

Birmingham Jefferson Co•Birmingham, AL

About The Position

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. The Assistant Ticketing Manager – Operations is responsible for creating events for sale in the Ticketmaster ticketing system and managing through day of show for events at BJCC facilities including Legacy Arena, Protective Stadium, BJCC Concert Hall, Theater, Exhibition Center, etc., as necessary. Required to work nights, weekends, and holidays as needed. The ideal candidate will have experience building complex events in ticketing systems (preferably Ticketmaster and Archtics), managing ticketing inventory, and monitoring and maintaining accurate data. The incumbent will possess exceptional guest service skills with the ability to foster strong working relationships with customers and promoters.

Requirements

Minimum of three (3) years related experience in events, sporting, or entertainment ticketing.
Minimum of two (2) years related experience handling money and customer relations.
Associate degree from an accredited college or university with emphasis in public administration, business management or a related field. Some college with extensive related experience will be considered.
Valid State Driver License.
Knowledgeable of Business English and basic mathematical calculations.
Excellent interpersonal and customer service skills.
Capable of working independently without continuous supervision.
Ability to understand oral and written instructions in English.
Excellent organizational and time management skills with a proven ability to meet deadlines and an attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Excellent oral communication, written communication, fluency in English, active listening.
Ability to demonstrate critical thinking, time management, and deductive reasoning skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to manage multiple projects at once.
Ability to anticipate problems and implement immediate corrective actions.
Ability to prepare and interpret applicable finance and business reports.
Proficient in Microsoft Office software, to include Outlook, PowerPoint, Word, Excel, Teams, and Publisher.

Nice To Haves

Industry certification strongly preferred.

Responsibilities

Develops full knowledge of Ticketmaster system and attends TM webinars to maintain a high level of efficiency, to include – Digital ticketing, Platinum, VIP, Fan Club, etc.
Creates events for sale in Ticketmaster Host & Archtics, including associated add-ons for parking, arena club, and VIP packages as assigned.
Acts as one of the primary contacts for promoters related to ticketing, to include but not limited to, making recommendations for sell and setup of events on Ticketmaster, creating event scaling, processing ticket orders, working show days, and running reports.
Maintain events throughout the sales cycle including management of holds, price changes, and offer creation as requested.
Maintain clear and accurate event files to include all relevant event setup and financial information.
Checks event builds, offers, and price changes for completion and accuracy.
Prepare ticket sales reports and customer lists as requested
Processes internal and promoter ticket orders
Ensure all box offices are clean and fully stocked before events. Checks ticket stock, computers, printers, supplies, maps, etc.
Works events in venues as needed. Supervises box office ticket sellers, to include answering questions, managing will call, providing change, resolving customer and ticketing issues.
Performs other duties as required.