Assistant Ticket Operations Manager | Full-Time | Moody Center

Oakview Group•Austin, TX

63d•$50,000 - $55,000

About The Position

The Assistant Ticket Operations Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include supervision of part-time box office staff, box office operations, customer service and ticketing resolution, and Archtics database maintenance. Product specialization will include Host, Archtics, TM1, and Account Manager. The Assistant Ticket Operations Manager must be able to confidently interact with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT. This role is supported by and works closely with the entire ticketing team.

Requirements

Bachelor's Degree in Business, Sports Management, Marketing or other related field preferred.
2-4 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.
Must be able to work independently, as well as train, manage, and motivate others.
Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
Candidate must also have the ability to work with the public and possess conflict resolution skills.
Ability to work well within a team environment, yet comfortable completing tasks independently.
Must be adaptable with the ability to work under pressure to meet deadlines.
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

Nice To Haves

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.

Responsibilities

Hire, train, schedule, and supervise all part-time box office staff.
Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
Advise and assist with reporting for the venue and its promoter clients as needed.
Manage internal ticketing processing and procedures.
Responsible for day of show box office support for venue, promoter, and customers.
Assist in management of ROFR program offerings.
Ensure the venue is maximizing its use of Ticketmaster Products and Services.
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
Perform all other duties as assigned.