Ticketing Manager | Full-Time | Moody Center

Oak View Group•Austin, TX

1d•$55,000 - $65,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Ticketing Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, supervising staff, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager. The position is to be a key contributor to the ticketing team. This role pays an annual salary of $55,000-$65,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 20, 2026.

Requirements

Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred.
3-5 years’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology.
Excellent verbal and written communication and documentation skills.
Experience training and managing staff.
Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
Skilled in conflict resolution.
Ability to work well within a team environment, yet comfortable completing tasks independently.
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.

Nice To Haves

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred.

Responsibilities

Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
Manage reporting for the venue and its promoter clients.
Manage the use of Ticketmaster products and services, and ensure the venue is maximizing its use of
Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
Ability to multi-task and handle multiple projects at a time in a fast paced, dynamic environment
Manage day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
Serve as manager on duty for assigned events and shows.
Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
Perform all other duties as assigned.