Assistant Terminal Manager

Estes Express Lines•Dallas, TX

2d•Onsite

About The Position

Job Summary: The Assistant Terminal Manager reports directly to the Terminal Manager of a small to large size transportation terminal. Complexity of the job includes responsibility for up to 450 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you. Report to the Terminal Manager Lead, guide and direct terminal employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations Administer and carry out the Terminal Business plan set forth by the Terminal Manager Will assist the Terminal Manager in the development and implementation of the terminals annual business plan, along with Terminal Strategies, Quarterly Business Reviews and the Period P&L Analysis Direct investigations into causes of customer complaints and recommend solutions to correct them Direct investigations into causes of employee relations complaints and work with the Human Resources Department to correct them Responsible for meeting all the KPI’s set forth by the Company Keep current on changes or new procedures within the Company Will work in all areas relative to the operation of the terminal Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background, Bachelor Degree preferred
A minimum of five years management experience in the LTL industry preferred
Must have good computer skills (AS400 and MS Office a plus)
Possess excellent verbal and written communication and listening skills
Excellent planning and organizational skills
Ability to create, implement and monitor training programs
Strong customer focus
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor, and terminate employees
Some traveling required
Must have strong work ethic and good problem solving skills
Must be willing to work 50 hours/week average
Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Bachelor Degree preferred
A minimum of five years management experience in the LTL industry preferred
Must have good computer skills (AS400 and MS Office a plus)

Responsibilities

Report to the Terminal Manager
Lead, guide and direct terminal employees to include setting goals, monitoring performance, providing coaching, counseling and development.
Accountable for the management of an efficient, clean and safe LTL operation
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
Administer and carry out the Terminal Business plan set forth by the Terminal Manager
Will assist the Terminal Manager in the development and implementation of the terminals annual business plan, along with Terminal Strategies, Quarterly Business Reviews and the Period P&L Analysis
Direct investigations into causes of customer complaints and recommend solutions to correct them
Direct investigations into causes of employee relations complaints and work with the Human Resources Department to correct them
Responsible for meeting all the KPI’s set forth by the Company
Keep current on changes or new procedures within the Company
Will work in all areas relative to the operation of the terminal
Regular attendance is required