Assistant Supervisor -SOC

Mayo Clinic•Rochester, MN

About The Position

Mayo Clinic Assistant Supervisors assist the SOC Supervisors in overseeing all SOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Security services, both Enterprise and campus-specific. Provides coverage of a SOC Operator position while working. In the absence of a SOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership. Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a SOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements. In the absence of the SOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed. Other projects as assigned. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Responsibilities

Overseeing all SOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Security services, both Enterprise and campus-specific.
Provides coverage of a SOC Operator position while working.
Provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership in the absence of a SOC Supervisor.
Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement.
Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations.
Maintains communications and working relationships with outside agencies in the absence of a SOC Supervisor.
Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements.
Gathers and collates open-source security information and assesses/monitors real-world security events for escalation in the absence of the SOC Supervisor.
Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed.
Other projects as assigned.