Assistant Supervisor - Outfield Experience

Kansas City Royals • Kansas City, MO

19d

About The Position

This position will assist the Outfield Experience Supervisor in day-to-day operations and assume the Supervisor role when the Supervisor is not in the outfield. Supervisors are expected to anticipate and acknowledge any problems that arise and decide the best course in solving issues as they arise.

Requirements

• Supervisory experience preferred.
• 2+ years Guest Service experience preferred.
• Experience with Dayforce Payroll System preferred, but not required.
• Available to work all home games and concerts, including holidays, weekends, and evenings.
• Able to work in high-pressure environment.
• Professional demeanor and excellent verbal and written communication skills required.
• Must be team-oriented, extremely outgoing, and motivated.
• Must be able to stand for long periods of time.
• Must have availability on days, nights, weekends, and holidays.

Nice To Haves

• Supervisory experience preferred.
• 2+ years Guest Service experience preferred.
• Experience with Dayforce Payroll System preferred, but not required.

Responsibilities

• Train and supervise 20+ Outfield Experience Associates.
• Communicate with seasonal associates about schedules, special events, and other changes that may occur.
• Responsible for department personnel paperwork including disciplinary and payroll
• Responsible for scheduling employees and approving payroll using Dayforce, when needed
• Be prepared to listen to guests & help address any concerns they may have.
• Be able to learn and operate a basic handheld credit card device.
• Be “aggressively friendly” to all guests.
• Maintain a safe and guest-friendly environment and enforce company policies.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed