Assistant Supervisor - Redstone Arsenal Custodial Contract

Phoenix•Huntsville, AL

About The Position

Assists supervisor in all the following supervises assigned crew leaders, lead workers, janitorial custodians, and floor technicians, and ensures work performed meets or exceeds the requirements of the contract statement of work. Ensures employees maintain requirements for behavior, production, and quality of work performed. Complies with company budgets for manpower, equipment, and supplies through continuous monitoring of programs for proper application. Participates in and supports the company's quality and safety program goals. Provides momentum for quality improvement through job innovations and by refining and amending processes and procedures.

Requirements

High School diploma.
Prior experience of up-to-date general cleaning practices and procedures is required.
Must have background knowledge in completing and maintaining company records used for payroll, supply requisitions, vehicle inspections, equipment inventory, disciplinary documents, training records, file systems, etc.
Knowledge of the contract statement of work is required.
Experience in producing work schedules based on workload is required.
Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license in the state/territory of contract operation, and/or the required level of personal auto insurance.
Must be able to satisfactorily complete a background check, per company requirements.
Must be able to obtain DOD security clearance at the Secret level.
Ability to communicate with tact and maintain confidentiality.
Adequate ability in communicating in spoken conversation – adequate volume of speech.
Adequate ability in writing/reading/mathematics.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
Superior listening, verbal, and written communication skills.
Proficiency in general reporting and basic case file management.
Must be able to operate a computer.
Must be knowledgeable in Microsoft Word, Excel, and PowerPoint.
Adequate ability for conversation, telephone use, and emergency information systems.
Ability to be independently mobile on all surfaces and in all situations.
Ability to move safely about the work area.
Ability to retrieve items from high and low areas.
Ability to perceive size, discrimination, temperature, shapes, and/or textures.
Physical stamina to work at least 8 hours per day.
Must be able to change routine positively.
Must be able to follow through on assignments independently.
Must have good organizational skills.
Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
Must possess effective oral and written communication and interpersonal skills.
Must be able to maintain confidentiality.
Must have stable work behaviors daily.
Must have adequate individual coping skills.
Must be able to maintain good work attendance.
Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
Must be able to exercise good judgment to maintain a safe work environment.

Nice To Haves

3 or more years of experience in the management of janitorial employees is desired.
Experience in supervising personnel with disabilities who work under a collective bargaining agreement is desired.

Responsibilities

Employ a zone labor force of adequate size and capability to accomplish all work as scheduled, including immediate replacement of personnel on vacation, absent, or leaving employment for cause, or on their own accord.
Interview and select prospective candidates for possible employment.
Orient new employees, including explaining their duties, taking them on a familiarization tour, and assigning them worksheets for reference.
Indoctrinate employees in procedures for reporting and responding to fires, hazardous conditions, and items requiring immediate repair.
Ensure that personnel are trained to perform work in accordance with safe and up-to-date cleaning procedures and methods.
Make work assignments for employees and follow up to ensure work is being performed properly and is within the budgeted time for the area.
Perform zone workload balancing monthly to ensure that the work being performed is assigned in accordance with the expected production rate, and work assignments are as equally distributed as possible among assigned employees.
Produce and maintain company attendance records on assigned personnel and review results with the project management team monthly.
Complete documents used to manage payroll records every week, and submit to the Office Manager for proper handling, and forwarding to the payroll section.
Maintain a company journal consisting of transcribed significant events and actions taken occurring within the assigned area of responsibility.
Arrange for access to buildings and areas for which janitorial work must be performed outside normal duty working hours.
Assure that employees lock restricted areas after cleaning and return keys to the office for safekeeping.
Schedule periodic floor work with the floor crew and building custodians to ensure compliance with the performance work statement (PWS) and that mandated quotas are being achieved.
Periodically inspect areas to ensure proper quality cleaning is being accomplished and that needed supplies are properly labeled and neatly stocked.
Maintain discipline in conjunction with improper conduct, when necessary, through the use of the following: Informal counseling, verbal warnings, and written warnings. All suspensions and terminations will be handled by a joint operation involving Supervisors, the Operations Manager, the Project Manager, and the Vice President of Phoenix Service.
Write performance appraisals and brief employees supervised in accordance with company directives.
Report all operational problems beyond your capability to remedy to the project management.
Make the first response to customer complaints and document actions to include follow up to ensure problems have been taken care of to the customer’s satisfaction.
Participate as a safety observation supervisor and complete documents as required by “STOP”.
Report all employee on-the-job accidents to the administrative office and project management promptly, and complete the incident report and first report of injury forms so that the proper notification can be made to the Director, Human Resources.
Ensure safe transportation is arranged or provided for those employees who may need to visit the Workman’s Compensation doctor.
Prevent abuse of equipment and facilities in cleaning operations by instructing employees in and promoting adherence to company rules and regulations.
Periodically inspect assigned equipment and report broken, unsafe, or faulty equipment to the equipment mechanic.
Ensure proper safety, cleaning, and inspection of assigned vehicles, and that inspections are properly documented weekly.
Ensure cleaning discrepancies recorded by quality control personnel are cleared promptly.
Complete inventory of assigned equipment annually, or as directed by the Operations Manager or Project Manager.
Perform duties associated with customer satisfaction surveys for the assigned area of responsibility in accordance with the company's quality control plan.
Schedule zone leave requests to ascertain appropriate manpower to accomplish the required work.
Act as the initial approval authority for assigned employee requests for leave.
Schedule, prepare an agenda, and conduct monthly zone meetings to disseminate pertinent company information to assigned employees.
Coordinate with assigned employees to ensure they complete paperwork and/or attend meetings according to company requirements.