Assistant Supervisor, Education

SeaWorld•Orlando, FL

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: Make a significant contribution to our overall guest experience by helping train and mentor Educators and Instructors; supervise the day-to-day operations of the tour, sleepover, school field trip, and guest education programs; and create a healthy and safe environment for both guests and animals as they interact in programs throughout the park. In all you do, you’ll enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality.

Requirements

Must be least 19 years old
Have a high school diploma, or equivalent. Some college education is preferred.
Have a minimum of 3-6 months experience as an informal science educator at a zoological for museum type facility and/or equivalent experience.
Have a valid driver’s license; must have valid driver’s license from state of residency with a good driving record
Have strong verbal and written communication skills
Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed
Be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Work well within a team structure
Be able to sit, stand and walk for prolonged periods of time
Be able to lift or move up to 40 lbs
Be able to work outdoors exposed to sunny, wet and humid conditions.
Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.
Must have 5 days of unrestricted availability to include weekends, holidays, early mornings and late evenings
Flexibility in working varied hours, including nights, weekends, and holidays

Nice To Haves

Previous Education experience strongly preferred

Responsibilities

Conducts Educator and Instructor performance evaluations and provides coaching
Participates in staff training.
Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
Responsible for opening/closing the Education operations programs as the Duty Manager
Provide sales leadership in guest service areas including Animal Interaction Center.
Ensures excellent customer service by responding to customer requirements, expectations, and needs
Screens guest feedback with survey results and follows up with questions and concerns
Monitors and enforces all company and department policies
Adheres company standards and ACA guidelines
Other duties as assigned