Assistant Supervisor - Ambulance Service

Mayo Career Site US•Austin, MN

17d

About The Position

The Assistant Supervisor is responsible for assisting the Site Supervisor or Manager-Operations in supervising and providing direct support to front line team members. Is responsible for managing signature capture, Tablet report completion, and complaint follow-up. Additionally, may be assigned duties by the Site Supervisor or Manager-Operations including, but not limited to, policy enforcement, corrective action, performance appraisals, payroll emulation, etc. Is responsible for all emergency situations to which responds and works with the Site Supervisor or Manager-Operations to ensure the emergency preparedness of all Paramedics and EMT's. Assists the Site Supervisor or Manager-Operations to ensure the effective, safe, customer-focused, skillful caring and managed delivery of emergency medical services in the community. Has an in-depth understanding of Mayo Clinic Ambulance policies and procedures and daily assignments are carried out in accordance with these established policies and procedures. Must immediately respond to high-priority operational inquiries from internal and external customers via cellular phone or other means. May be directly responsible for working with process groups or overseeing processes within the organization at the local level. May be required to coordinate operational activities with other internal departments, such as: Business Office, Public Affairs, Compliance, Information Technology, Education, Legal Department, and Human Resources. Is involved with direct patient care by backing on-calls and when filling in for crews/shifts that are under-staffed. Monitors crew needs and fatigue of crew members to ensure that all team members are fit for duty. Required to attend meetings with and coordinate operational activities or act as a liaison with outside organizations such as local fire departments, police departments, and other healthcare providers. Also acts as an ambassador of the organization and responsible for meeting with community groups, providing public education presentations and information to the news media and to other service organizations. Works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty.

Requirements

In-depth understanding of Mayo Clinic Ambulance policies and procedures
Daily assignments are carried out in accordance with established policies and procedures.

Responsibilities

Assisting the Site Supervisor or Manager-Operations in supervising and providing direct support to front line team members.
Managing signature capture, Tablet report completion, and complaint follow-up.
Policy enforcement, corrective action, performance appraisals, payroll emulation
Responsible for all emergency situations to which responds
Ensuring the emergency preparedness of all Paramedics and EMT's.
Ensuring the effective, safe, customer-focused, skillful caring and managed delivery of emergency medical services in the community.
Responding to high-priority operational inquiries from internal and external customers via cellular phone or other means.
Working with process groups or overseeing processes within the organization at the local level.
Coordinating operational activities with other internal departments
Involved with direct patient care by backing on-calls and when filling in for crews/shifts that are under-staffed.
Monitoring crew needs and fatigue of crew members to ensure that all team members are fit for duty.
Attending meetings with and coordinate operational activities or act as a liaison with outside organizations such as local fire departments, police departments, and other healthcare providers.
Acting as an ambassador of the organization and responsible for meeting with community groups, providing public education presentations and information to the news media and to other service organizations.