Assistant, Student Financial Aid

Austin Community College•Austin, TX

37d•Onsite

About The Position

To provide customer service assistance technical support assistance in the administration of student financial aid services including providing financial aid information and guidance to students and prospective students.

Requirements

Student financial aid processes and activities.
Federal and state regulations pertaining to financial aid programs.
Work study programs and financial aid outreach programs.
Outreaching to students and providing student service follow up information regarding financial aid, admissions, registration, etc.
Customer services techniques and practices.
Maintaining an established work schedule.
Effectively using interpersonal and communications skills, including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
Providing information and guidance in relation to student financial aid programs.
Reviewing financial aid applications and determining eligibility.
Performing general clerical activities associated with financial aid services.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Determining individual benefit eligibility.
Use a variety of spreadsheet, word processing, database, and presentation software.
One year related work experience.
Associate degree.
Must not be on default of any federal/state student loans.

Responsibilities

Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
Responds to and/or directs student financial aid inquiries in person or via telephone.
Provides telephone outreach to students in the financial aid process.
Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
Provides assistance with the College Work Study Program as required.
Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
Performs general clerical activities and provides support in relation to financial aid services.
Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.