Assistant Store Manager

JP Boden Services, Inc.Nashville, TN

About The Position

The Assistant Store Manager will deliver exceptional and personalized experiences for every customer while leading, motivating and developing a team to deliver exceptional customer service and operational excellence to achieve store goals.

Requirements

  • Undergraduate degree preferred; field of study in business or fashion a plus
  • 2-4 years management experience required
  • Proven track record of success driving results in a retail environment
  • Ability to use POS technology
  • Strong communication skills, both verbal and written
  • Proficiency with standard office devices and computer programs
  • Ability to demonstrate enthusiasm for the Boden brand in a selling environment
  • Excellent interpersonal skills with the ability to build and maintain a strong team
  • Strong organizational skills and attention to detail required
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends and holidays
  • Ability to stand and walk for extended periods of time
  • Ability to lift, carry, and move merchandise up to 50lbs
  • Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
  • Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, an operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail

Responsibilities

  • Assist in driving sales and achieving store targets through effective team leadership and operational delivery
  • Lead, inspire, coach, and develop team members to achieve collective goals, fostering a positive, high-performing, and customer-focused culture
  • Champion a customer-first mindset by delivering memorable, personalized experiences, ensuring every customer interaction reflects Boden’s culture, values, and service standards
  • Cultivate lasting customer relationships through ongoing communication, fostering an environment of memorable and personal interactions to drive loyalty and repeat business
  • Oversee daily store operations including all aspects of store appearance, cleanliness, organization, maintenance and overall presentation to create a welcoming and premium shopping atmosphere
  • Ensure visual merchandising aligns with brand direction, highlighting collections to maximize sales and elevate the customer experience
  • Perform and oversee stock-related tasks including receiving deliveries, processing inventory, restocking sales floor and maintaining stock organization
  • Ensure timely opening of the store and secure end-of-day closing to maintain operational standards and safety
  • Support and participate in recruiting, hiring and onboarding new team members, ensuring a welcoming and positive experience
  • Hold team members accountable to company policies and standards; collaborate with HR to address and resolve people-related concerns
  • Maintain accurate time and attendance tracking with timely submission of team timecards for payroll processing
  • Actively participate in and support all company initiatives, including product launches and enhancements to the customer experience
  • Embody the Boden brand through a polished personal appearance, professionalism, and understanding of brand values and heritage
  • Be a knowledgeable ambassador of the Boden brand – stay up to date on Boden collections, product details, and understand the brand’s history to effectively communicate the Boden story to connect with customers
  • Stay up to date on industry and fashion trends to support team knowledge and customer confidence
  • Ensure and support compliance of occupational health and safety guidelines, processes and procedures
  • Assist with other related duties as requested

Benefits

  • 401 (k)
  • 401 (k) Matching
  • Uniform Allowance
  • Employee Discount
  • Dental Insurance
  • Disability Insurance
  • Flexible Spending Account
  • Health Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Referral Program
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