Assistant Manager - REEDS Jewelers, Fenton

REEDS Jeweler•Cary, NC

70d

About The Position

We are seeking a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role plays a key part in driving sales, developing team talent, and ensuring operational excellence while embodying REEDS' values of Integrity and Performance Excellence. The Assistant Store Manager serves as an inspiring leader on the sales floor, acting as a mentor and coach while ensuring a seamless client experience and the successful day-to-day operation of the store. This leader must embody REEDS' core values: Integrity - We live ethically and honestly in every moment and interaction. Performance Excellence - We pursue success relentlessly and learn from every experience. Stewardship - We honor the trust placed in us by our associates, clients, and communities. Professionalism - We attract and grow exceptional talent through development and self-leadership. Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. Team Orientation - We thrive through collaboration, shared goals, and mutual respect. Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun.

Requirements

Minimum 3 years of experience in retail, preferably within luxury, specialty, or jewelry retail.
Proven track record of driving sales results while delivering exceptional customer experiences.
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required

Nice To Haves

Previous coursework or certification from the Gemological Institute of America (GIA).
Passion for jewelry, watches, and gemology.

Responsibilities

Partner with the Store Manager to exceed store sales goals and KPIs through effective leadership and coaching.
Demonstrate strong sales presence on the floor, fostering deep client relationships and personally contributing to revenue goals.
Drive business growth by leveraging key product categories and promotional strategies.
Support the execution of client development initiatives to cultivate both new and loyal REEDS customers.
Uphold REEDS' standard of exceptional service at every client touchpoint.
Coach and inspire team members to create unforgettable, personalized shopping experiences.
Be a consistent presence on the sales floor to support, troubleshoot, and celebrate team success.
Use client feedback to improve service strategies and store experiences.
Help attract and retain top-tier talent that reflects the REEDS brand.
Foster a positive, goal-oriented culture by mentoring team members and providing regular coaching and feedback.
Champion ongoing development by encouraging participation in company training programs and performance initiatives.
Partner in managing performance, recognition, and professional growth within the team.
Ensure smooth, efficient daily operations and uphold all company policies and standards.
Maintain an organized and effective back-of-house that supports store success.
Identify opportunities for efficiency and process improvements across all operational functions.
Support loss prevention, inventory control, and compliance efforts.