Branch Manager-Fenton

Alliance Credit Union•Saint Louis, MO

11d•Onsite

About The Position

If you are an experienced banking manager who wants to work for an organization that takes care of its people and community, or a rising star in the financial world who is ready to take the next step into a higher leadership role we have a great opportunity for you. Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance! In addition to our amazing culture, we offer: Competitive pay and yearly merit increases Full benefits package including medical (as low as $12/week), dental, and vision. HRA & FSA Employer paid life insurance and disability benefits (STD & LTD) 401K with an 8% employer match 12 paid Holidays Generous PTO (starting at 15 days per year) and 2 service days per year. An Employee Assistance Program (EAP) Annual bonuses Employee events, birthday celebrations, and much more! Position Overview: The Branch Manager (along with other members of the management team) is responsible for the day-to-day activities and member service in the branch. The BM is a vital link in the development and retention of Alliance Credit Union branch staff. This position requires excellent leadership skills, attention to detail, and the ability to set priorities & complete goals. Alliance Credit Union BMs are take-charge individuals who exhibit a high degree of enthusiasm, will recommend positive changes, and are always striving to achieve member sales and service excellence. The BM will work closely with all departments to bring the Alliance Credit Union Brand Promise and Brand Experience to life within the branch daily. Staff and Members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of trust and financial stability.

Requirements

Strong leadership in coaching, motivation, and staff management.
Advanced performance in member transactions and branch operations.
Excellent communication, organizational, and multitasking abilities.
High proficiency in problem solving, decision-making, and time management.
Advanced computer and consumer math skills.
Ensure operational compliance and effective team performance.
Deep understanding of credit union operations, regulations, and services.
Proficient in general ledger use and balancing reports.
In-depth knowledge of policies, procedures, and ethical standards.
Strong grasp of cross-functional roles within the organization.
Confident in recommending products to meet members' needs.
High integrity, confidentiality, and professionalism.
Member-focused with a friendly, solution-oriented mindset.
Self-motivated, calm under pressure, and team oriented.
Willingness to lead, train, and support others.
Positive, ethical representation of the organization always.

Responsibilities

Oversee Daily Branch Operations: Direct and supervise all branch functions, including staff scheduling, workflow, and daily activities to ensure efficiency and service quality. Complete other projects or duties as assigned.
Staff Leadership & Development: Provide coaching, evaluations, and training for staff; foster a positive work culture in coordination with HR.
Promote Products & Achieve Goals: Recommend credit union services, lead by example in meeting sales and productivity targets, and support marketing initiatives.
Member Service Excellence: Embrace and model Plus One service standards; handle escalated member complaints and ensure high levels of satisfaction.
Compliance & Documentation: Ensure accuracy and timeliness of branch reports, computer entries, audits, and adherence to credit union policies and procedures.
Security & Risk Management: Maintain a safe branch environment, oversee cash operations, lead robbery prevention training, and act as a back-up Security Officer.
ATM & Cash Transport: Serve on the ATM Response Team and transport cash within bonding limits; respond to ATM issues including after-hours.
Operational Improvements: Recommend and implement changes to enhance office efficiency and service delivery.
Budget Oversight: Monitor income and expenses against budget; suggest strategies to optimize revenue and control costs.
Cross-Branch Support: Provide backup leadership to other branches and assist in special projects or extended scheduling needs as directed by senior management.

Benefits

Competitive pay and yearly merit increases
Full benefits package including medical (as low as $12/week), dental, and vision.
HRA & FSA
Employer paid life insurance and disability benefits (STD & LTD)
401K with an 8% employer match
12 paid Holidays
Generous PTO (starting at 15 days per year) and 2 service days per year.
An Employee Assistance Program (EAP)
Annual bonuses
Employee events, birthday celebrations, and much more!