Assistant Store Manager

The Metropolitan Opera•Lincoln Center - New York, NY

About The Position

The Assistant Store Manager manages and supervises the Met Opera Shop at Lincoln Center and provides leadership and direction to the entire store team. The ASM must exude the excitement, professional presence, and confidence needed to protect and drive brand integrity. Through leading company initiatives, the ASM ensures maximum productivity, profitability, operational excellence, and compliance with company procedures. The ASM is responsible for achieving daily, weekly, monthly and annual sales goals, adhering to personnel budgets, and executing on store merchandising, inventory, marketing, administrative tasks, and operational plans. Working with the other Assistant Store Manager, this position will be responsible for ensuring all web, store shipments are processed along with all inbound receiving completed daily. This position reports to the store manager regarding personnel goals, store operations, merchandising for sales, inventory and merchandising goals.

Requirements

Must have at least 2 to 5 years of retail management experience
Hands-on management experience in fast paced retail store required
Exceptional customer service and communication skills
College degree or relevant technical or vocational training preferred.
Excellent math skills required demonstrated foundation in Excel
Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions.
Must have excellent interpersonal skills and be able to act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
Strong merchandising skills
Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs
Must be available to work a flexible schedule to meet the needs of the business

Nice To Haves

Museum, music, or upper tier department stores preferred
A solid knowledge of opera composers, performers, works and recordings preferred
Love of opera welcomed

Responsibilities

Achieves and implements sales plans
Manages goals utilizing excel planning and budget tools
Motivates and monitors staff to ensure daily sales goals are met
Maintains strong presence on the selling floor
Increases sales by identifying and acting upon sales opportunities including but not limited to performance schedules, tour groups, institutional sales, special sales, and in-store events
Delivers consistent financial results through efficient store management
Optimizes sales through adherence to merchandising standards
Ensures available stock is always on the selling floor
Under the direction of the Director of Merchandising, executes store event and signings.
Manages along with Store Manager, in-store portion of all events/signings utilizing standard store set-up, staffing levels, and in-store communications.
Coordinates day-of event plans with staff and vendor to ensure appropriate set-up, displays, sales at POS and sales recap.
Collaborates with Buyers to ensure timely product purchases (if needed) along with special signage for promotions or for customer communication.
Maintains store calendar along with posting on the weekly schedules
Ensures event sales goals are met
Reports post-event recap for each event.
Under the direction of the Store Manager, assists with training and maintaining a diverse, knowledgeable and motivated sales team while managing all aspects of the physical store
Assists Store Manager in supervising PT key and sales associates ensuring clear communication and execution of all sales, personnel and operational plans
Trains, coaches and motivates the team to deliver on sales goals, customer service principles, merchandising directions and operational standards of the Metropolitan Opera
Supervises customer service issues on selling floor in accordance with customer service guidelines
As directed by the store manager, collaborates with other departments to provide a seamless customer service experience
Ensures adherence to all operational rules and guidelines including but not limited to opening, closing, cash handling, pricing, discounts, markdowns, special sales, member sales, restocking and merchandising
Maintains selling floor
Collaborates with store management team to ensure smooth flow of merchandises from receiving to restocking to selling floor
Adheres to merchandising standards
Ensures all signs and communications are up to date and accurate
Takes immediate action to correct any building maintenance or security issues
Adheres to troubleshooting guidelines for POS and operations
Reports discrepancies and POS problems to the Store Manager, following up as directed.
Complies at all times with the standards and policies set out in the Metropolitan Opera Handbook.