Assistant Store Manager, Full-Time - Boston

Reformation • Boston, MA

12h • Onsite

About The Position

Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone, recognized as one of Fast Company’s Brands That Matter and a winner of a Best Carbon Footprint award. The company has ambitious goals, including being Climate Positive by 2025 and Circular by 2030, aiming to advance the entire industry. Reformation operates as a global brand with over 50 stores worldwide and its own sustainable factory in LA, innovating across categories such as accessories, swimwear, and sleepwear. The company is built on a mission-based culture that fosters inclusivity, allowing team members to innovate and grow. The Assistant Store Manager role is not about maintaining the status quo; every team member is dedicated to building a company rooted in excellence. With a strong focus on customers and sustainability, Reformation leverages technology to create unique interactions between its customers, employees, and the brand. The Assistant Manager will play a key role in leading and executing all efforts necessary to achieve individual store goals, reporting directly to the Store Manager.

Requirements

• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes.
• A proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career that inspires others.
• Excellent communicator and team player with a passion for people.
• An effective and expedient problem-solver, strong business acumen with a keen attention to detail.
• Positive attitude and feels there is no task too small and no task too large.

Responsibilities

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
• Assist in ownership of operational execution of store to achieve necessary revenue targets.
• Ensure facility maintenance, presentation and organization.
• Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Assist in hiring, training and development of the store team across all areas of the business.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.

Benefits

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to help support your travel to and from work.
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• Opportunity to collaborate with people all around the world due to global offices (LA, NYC, London) and retail team.
• Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Donations to community efforts on a yearly basis.
• Clothing discount.
• Culture events (like our annual Ref Values week and Volunteer Time Off).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees