Assistant Store Manager: New York

COSTELLOS ACE•Deer Park, NY

5d•$18 - $20•Onsite

About The Position

As an Assistant Manager you are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals.

Responsibilities

Hold Associate Staff Accountable to Their Responsibilities and Company Standards
Staff Development and Training
Customer Service
Sales Observational Checklist
Address and Handle Customer Complaints
Daily Monitoring of E.C.E.T
Mystery Shops
Helpful 101
Inventory Standards
Marketing Ads are Set and Removed
RSO Compliance
In Stock of Ad Bulletins
A/B Outs Reports (Overall Stores In Stock and Signage Position)
Communicate Sales Goals with Staff
Communicate Company Announcements with Team
Sales TY vs LY vs Plan
Margin % TY vs LY vs Plan
Payroll % to Sales TY vs Plan
Aisle Assignments
Company Standards are Followed
Aisle Recovery
Inventory Reports
Mango
New Item
Negative On Hands
A & B Outs Report.Shooting Outs
ICE/Discontinued Report
POG Standards
Company Plano-gram and Program Updates
Product Recalls
Overall In Stock Standards
Clip Strips and Wing (Side)Panels
100% Shelf Labeled
GCFV
End Cap and AD Presentation
Follow Company Standards
Signed , Full, and Impactful (like a billboard)
Filled with Promo and Non-Promo Items
Work with Store Manager on AD Bulletins
RSO Compliance
Signage
Marketing Ad Events are Set and Removed According to Marketing Calendar.
Weekly Price Changes
Review Daily Exception Reports
Monitor and Grow New and Old Accounts (MCR)
Receiving
Packing Slips are Faxed and Mailed
Stockroom and Basement Standards Maintained
Processing Damages (ACE and Vendor)
Buyers Zone Ready for Business
Register Lanes are well stocked
Cashiers Adhere to Company Policies and Procedures
Inviting, Clean, and Uncluttered
Store Use and Pilferage Log
ACE Rewards
Bathrooms are Cleaned Daily
Floors are Maintained and Kept Clean
Overall Maintenance of the Buildings Lighting and Safety
Interior/Exterior Maintenance
Associate Training Program
Skill Matrix Training Board
Forklift Training
Mystery Shops
Communication Board
New Hire Employee Paperwork
Employee Reviews (w/Store Manager)
Employee Personal Files
Company Handbook
Store Supplies and Employee Vests
Management and Employees Schedule
Prepping the Store and Day of Inventory
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Greet every customer you make eye contact with, anywhere in the store
Answer customers questions and provide information on procedures and policies
Be at your workstation on time
Be customer ready whenever you are on the stage/sales floor
Maintain awareness of all promotions and advertisements
Recommend related items when appropriate and execute S.A.L.E.S. process
Keep your area of responsibility neat, clean, stocked and priced properly
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Offer a carry-out if appropriate
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management