Permanent Contract - Store Manager - New-York

Ami Paris•New York, NY

3d•Onsite

About The Position

AMI is looking for a Store Manager for its New-York Green St. location ! Reporting to the Retail Manager of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include: TEAM MANAGEMENT The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration: − Hire, supervision, training, and development of a high performing team − Management and monitoring of schedules to maximize performance and profitability − Train team on products and brand knowledge DRIVING SALES The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service: − Supports team to achieve individual and team sales targets. − Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.). − Provides daily reports to the Retail Manager and HQ. − Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers. − Sees business opportunity and possible challenges to help initiate changes and improve the business. CLIENTELING AND EVENTS − Source new clients (stylists, agents, prospects) − Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences. − Be the ambassador of the stylist program for your store. − Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others). CUSTOMER RELATIONS The Store Manager spread the AMI spirit by offering alongside with his/her team a unique customer experience: − Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood − Understands customer needs and proposes a relevant selection of products while encouraging cross selling. − Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients. − Introduces new customers to the brand. OPERATIONS MANAGEMENT The Store Manager is the guarantor of the store image: − Participates in the reception of merchandise and ensures supply needs. − Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises... − Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.) − Actively participates in the Visual Merchandising of the store, proposes options during rotations

Requirements

At least 5+ years of experience in retail management.
Experience in luxury sales and/or designer clothing.
Familiar with sales techniques.
Smiling, dynamic, involved, and excellent interpersonal skills.
Team player with a strong sense of team leadership to deliver results beyond expectations.
Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.

Nice To Haves

A second language would be appreciated

Responsibilities

Hire, supervision, training, and development of a high performing team
Management and monitoring of schedules to maximize performance and profitability
Train team on products and brand knowledge
Supports team to achieve individual and team sales targets.
Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
Provides daily reports to the Retail Manager and HQ.
Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers.
Sees business opportunity and possible challenges to help initiate changes and improve the business.
Source new clients (stylists, agents, prospects)
Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences.
Be the ambassador of the stylist program for your store.
Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).
Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
Introduces new customers to the brand.
Participates in the reception of merchandise and ensures supply needs.
Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
Actively participates in the Visual Merchandising of the store, proposes options during rotations