Assistant store Manager (Truckee, CA, US)
About The Position
The My Epic Gear Assistant Manager is responsible for providing high-end customer service and store support along with leadership in our business. The Assistant Manager acts as a location specific leadership, ensuring quality control that delivers an experience of a lifetime for our Employees and Members. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously.
Requirements
- Keen to learn new skills, open-minded, and can adapt to changing situations
- Must have excellent oral and written communication and organizational skills
- Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions
- Ability to work a flexible schedule; weekends and holidays required
Responsibilities
- Lead daily operations, monitoring performance and budget including scheduling and payroll. Act as manager- on-duty in the absence of a Store Manager.
- Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
- Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
- Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
- Oversee all daily and weekly tasks are completed in a timely manner
- Oversee and assist with gear preparations and delivery for upcoming My Epic Gear reservations
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
