California Assistant Store Manager at Cal State San Marcos Bookstore

Barnes & Noble Education, Inc. • San Marcos, CA

1d • Onsite

About The Position

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education. Their teams interact directly with customers, including students, faculty, administration, alumni, and the general public, to provide outstanding customer service for selling or renting books, general merchandise, and various products and services for an academic community. Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in their bookstore. This role involves supporting the Store or General Manager in the daily operation of the retail store, supervising employees and tasks, working directly with customers, and playing an instrumental role in carrying out managerial directives. Essential skills for this position include cash handling, customer service, team building, and problem solving.

Requirements

• 3+ years’ experience in a retail setting.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.

Nice To Haves

• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Be involved in purchasing for one or more departments.
• Direct operational functions.
• Be involved with scheduling and team development.
• Deliver outstanding customer service to the academic and co-curricular community.
• Help the store to meet or exceed sales goals.
• Identify business opportunities.
• Motivate the team.
• Have direct involvement with training, directing, and counseling the team to help create excitement around products, programs, and initiatives.
• Drive the team to create customer experiences that enhance bookstore loyalty and deliver measurable results.
• Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
• Manage customer and/or employee issues appropriately, timely, and with respect.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Benefits

• Daily Pay earned wage access is available to all store employees
• Medical, Dental and Vision Insurance
• Life Insurance
• Short term and Long Term disability
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Paid Time Off (Vacation, Sick and Flex Days)
• Commuter Benefits
• Employee Assistance Program
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED