Assistant Store Director

Albertsons Companies•Ardmore, OK

About The Position

ASSISTANT STORE DIRECTOR DUTIES AND RESPONSIBILITIES • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Assists the Store Director with total store CSI (Customer Satisfaction Index) and communicates with customers on total store resolutions. • Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interactions. • Answers and responds to incoming calls appropriately. Receives and resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer critiques of store and/or employees. • Assists with primary accountability for total store operations, including implementing Company and Division merchandising, operating, and sales initiatives. Helps drive sales, achieve gross profit, and manage expenses. • Assists with planning daily operations and monitoring production processes following company procedures and profitability guidelines. • Communicates with Operations Specialists to support execution of sales, promotions, and Division programs. • Communicates Company goals, objectives, policies, practices, and procedures to department managers and employees. Ensures compliance in all departments and sets total store expectations. • Meets at least weekly with department managers to review ads, sales plans, and store promotions. Ensures an alternate manager leads meetings in the Store Director’s absence. • Ensures Company safety and health initiatives are implemented and communicated to employees. Emphasizes compliance with safety and health codes in all work practices. • Responsible for maintaining integrity in food safety and sanitation practices across all departments and ensuring store-wide compliance. • Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handlers Manager requirements, and all other company or state compliance programs. • Maintains working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. • Ensures proper code dating procedures are followed for all products in all departments. • Ensures total store compliance with Division scheduling initiatives, wage and payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and other employment regulations. Maintains accurate and complete records consistent with legal requirements and retention policies. • Ensures compliance with Company grooming standards and dress code. • May be required to review and approve all department schedules in advance to ensure staffing and coverage. • Assists Store Director with maintaining proper store conditions, product quality and rotation, labeling standards, and code date compliance. Conducts daily inspections and coaches employees. • Assists with staffing, recruiting, hiring, and training within the store. Evaluates employee performance and assists with personnel decisions (promotion, termination, disciplinary action) and related documentation. • Identifies training needs of key employees for future development and ensures completion of such training. • Appropriately resolves employee relations matters including discrimination, harassment, working off the clock, and legal violations, with Human Resources support. • Builds and maintains positive employee morale. • Safeguards confidentiality related to employees, store sales, and Company information. • Provides clear and accurate guidance and instructions to department managers, supervisors, and employees. • Ensures compliance with cash handling procedures, sales accounting, safe procedures, and Company asset protection. • Controls shrink. Assists with maintaining and controlling inventory levels in back rooms and on the sales floor per Division guidelines. Assists in developing operating budgets and controlling in-store operating, maintenance, expense, and supply costs. • May assist with processing and completing all required reports and administrative paperwork. • Prepares sales and inventory reports. Conducts physical inventory every four weeks. Responsible for accurate inventory of merchandise, supplies, and equipment. Performs or oversees inventories and independent audits. Understands reports including P&L, S&P, invoices, and other store reporting. • Supervises reclamation processing and maintains orderly, in-stock conditions in back room and all departments. • Recommends equipment and building improvement or repair expenditures to the Store Director. • Ensures merchandise is correctly priced, properly displayed, and that shelves are clean and well-maintained. • Implements emergency procedures during equipment or software malfunctions. • Creates and maintains positive community relations. Builds communication channels with manufacturer representatives and Store, Division, and Corporate personnel. Assists with monitoring market trends and competitor activity. • Uses and operates equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines. • Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product. Follows temperature and storage guidelines and proper packaging techniques. • Maintains a good rapport with vendors and Warehouse personnel. • Ensures proper product temperature levels are maintained and complies with retail labeling laws, federal/state regulations, Company policies, and code dating requirements. • Complies with all workplace safety rules and regulations. • Operates computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint, and Email systems. • Performs all duties safely, accurately, and with honesty and integrity. Treats all employees consistently, fairly, and with Courtesy, Dignity, and Respect. • Performs other necessary and required duties.

Requirements

basic knowledge of Excel, Word, PowerPoint, and Email systems

Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
Assists the Store Director with total store CSI (Customer Satisfaction Index) and communicates with customers on total store resolutions.
Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interactions.
Answers and responds to incoming calls appropriately.
Receives and resolves customer complaints.
Assists Store Director with closing the loop between customer and employee relations by resolving customer critiques of store and/or employees.
Assists with primary accountability for total store operations, including implementing Company and Division merchandising, operating, and sales initiatives.
Helps drive sales, achieve gross profit, and manage expenses.
Assists with planning daily operations and monitoring production processes following company procedures and profitability guidelines.
Communicates with Operations Specialists to support execution of sales, promotions, and Division programs.
Communicates Company goals, objectives, policies, practices, and procedures to department managers and employees.
Ensures compliance in all departments and sets total store expectations.
Meets at least weekly with department managers to review ads, sales plans, and store promotions.
Ensures an alternate manager leads meetings in the Store Director’s absence.
Ensures Company safety and health initiatives are implemented and communicated to employees.
Emphasizes compliance with safety and health codes in all work practices.
Responsible for maintaining integrity in food safety and sanitation practices across all departments and ensuring store-wide compliance.
Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Logs, Texas Workplace Benefits Plan Manager, Food Handlers Manager requirements, and all other company or state compliance programs.
Maintains working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Ensures proper code dating procedures are followed for all products in all departments.
Ensures total store compliance with Division scheduling initiatives, wage and payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and other employment regulations.
Maintains accurate and complete records consistent with legal requirements and retention policies.
Ensures compliance with Company grooming standards and dress code.
May be required to review and approve all department schedules in advance to ensure staffing and coverage.
Assists Store Director with maintaining proper store conditions, product quality and rotation, labeling standards, and code date compliance.
Conducts daily inspections and coaches employees.
Assists with staffing, recruiting, hiring, and training within the store.
Evaluates employee performance and assists with personnel decisions (promotion, termination, disciplinary action) and related documentation.
Identifies training needs of key employees for future development and ensures completion of such training.
Appropriately resolves employee relations matters including discrimination, harassment, working off the clock, and legal violations, with Human Resources support.
Builds and maintains positive employee morale.
Safeguards confidentiality related to employees, store sales, and Company information.
Provides clear and accurate guidance and instructions to department managers, supervisors, and employees.
Ensures compliance with cash handling procedures, sales accounting, safe procedures, and Company asset protection.
Controls shrink.
Assists with maintaining and controlling inventory levels in back rooms and on the sales floor per Division guidelines.
Assists in developing operating budgets and controlling in-store operating, maintenance, expense, and supply costs.
May assist with processing and completing all required reports and administrative paperwork.
Prepares sales and inventory reports.
Conducts physical inventory every four weeks.
Responsible for accurate inventory of merchandise, supplies, and equipment.
Performs or oversees inventories and independent audits.
Understands reports including P&L, S&P, invoices, and other store reporting.
Supervises reclamation processing and maintains orderly, in-stock conditions in back room and all departments.
Recommends equipment and building improvement or repair expenditures to the Store Director.
Ensures merchandise is correctly priced, properly displayed, and that shelves are clean and well-maintained.
Implements emergency procedures during equipment or software malfunctions.
Creates and maintains positive community relations.
Builds communication channels with manufacturer representatives and Store, Division, and Corporate personnel.
Assists with monitoring market trends and competitor activity.
Uses and operates equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.
Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.
Follows temperature and storage guidelines and proper packaging techniques.
Maintains a good rapport with vendors and Warehouse personnel.
Ensures proper product temperature levels are maintained and complies with retail labeling laws, federal/state regulations, Company policies, and code dating requirements.
Complies with all workplace safety rules and regulations.
Operates computer software and electronic ordering devices to order product.
Requires basic knowledge of Excel, Word, PowerPoint, and Email systems.
Performs all duties safely, accurately, and with honesty and integrity.
Treats all employees consistently, fairly, and with Courtesy, Dignity, and Respect.
Performs other necessary and required duties.