Assistant Starbucks Manager

Albertsons•Duncanville, TX

17d

About The Position

Description Duties and Responsibilities Customer Service & Sales Support Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service. Assist customers with product suggestions and special orders as needed. Answer incoming calls promptly; resolve customer concerns professionally and escalate to the Store Director when appropriate. Engage in suggestive selling and other sales techniques through phone, intercom, and direct customer interactions. Department Operations & Beverage/Food Preparation Demonstrate complete working knowledge of duties performed by all department employees; assist with preparation, brewing, and serving of food and beverage items. Implement proper and efficient product preparation and packaging techniques. Operate all related equipment, including kitchen utensils, conventional and microwave ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks. Maintain hot and cold foods according to company standards. Brew coffee and tea following established recipes and standards. Operate the electronic cash register, total customer bills, accept payments, and provide correct change. Maintain knowledge of proper procedures and the approved coffee bar layout. Cleanliness, Safety & Quality Control Maintain case cleanliness, visual appeal, and sanitation of the Starbucks area and all equipment. Ensure all work areas meet company safety and sanitation standards. Maintain proper temperatures during all phases of preparation, display, and storage. Enforce proper code‑dating procedures for all products within the department. Leadership, Scheduling & Staff Development Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels. Train team members on store policies, sales techniques, and record‑keeping procedures. Identify and support employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions as needed. Possess a thorough understanding of opening and closing procedures. Inventory, Merchandising & Cost Control Control inventory to ensure adequate product quantity, quality, and freshness in accordance with division directives. Stock, rotate, and organize products; maintain an orderly cooler and storage areas. Build displays, rotate product, and discard outdated or spoiled items. Implement effective promotional and seasonal merchandising displays. Manage shrink and department costs effectively. Prepare sales and inventory reports; participate in physical inventory every four weeks. Receiving, Documentation & Compliance Perform receiving duties including breaking down loads, verifying orders against invoices, inspecting product quality, reporting shortages, stocking, and rotating product. Adhere to temperature and storage guidelines and follow proper packaging techniques. Process administrative paperwork and maintain accurate department records. Accurately complete, maintain, and monitor daily logs, production charts, sales and labor reports, and other required documentation. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
Assist customers with product suggestions and special orders as needed.
Answer incoming calls promptly; resolve customer concerns professionally and escalate to the Store Director when appropriate.
Engage in suggestive selling and other sales techniques through phone, intercom, and direct customer interactions.
Demonstrate complete working knowledge of duties performed by all department employees; assist with preparation, brewing, and serving of food and beverage items.
Implement proper and efficient product preparation and packaging techniques.
Operate all related equipment, including kitchen utensils, conventional and microwave ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks.
Maintain hot and cold foods according to company standards.
Brew coffee and tea following established recipes and standards.
Operate the electronic cash register, total customer bills, accept payments, and provide correct change.
Maintain knowledge of proper procedures and the approved coffee bar layout.
Maintain case cleanliness, visual appeal, and sanitation of the Starbucks area and all equipment.
Ensure all work areas meet company safety and sanitation standards.
Maintain proper temperatures during all phases of preparation, display, and storage.
Enforce proper code‑dating procedures for all products within the department.
Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels.
Train team members on store policies, sales techniques, and record‑keeping procedures.
Identify and support employees with high potential for advancement.
Monitor employee productivity and evaluate overall performance.
Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions as needed.
Possess a thorough understanding of opening and closing procedures.
Control inventory to ensure adequate product quantity, quality, and freshness in accordance with division directives.
Stock, rotate, and organize products; maintain an orderly cooler and storage areas.
Build displays, rotate product, and discard outdated or spoiled items.
Implement effective promotional and seasonal merchandising displays.
Manage shrink and department costs effectively.
Prepare sales and inventory reports; participate in physical inventory every four weeks.
Perform receiving duties including breaking down loads, verifying orders against invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
Adhere to temperature and storage guidelines and follow proper packaging techniques.
Process administrative paperwork and maintain accurate department records.
Accurately complete, maintain, and monitor daily logs, production charts, sales and labor reports, and other required documentation.
Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.