Assistant Staffing Director
About The Position
Visiting Angels is proud to be voted the #1 Home Care Agency in the U.S. We are known for delivering compassionate, high-quality care—and for supporting the dedicated caregivers who make that possible. We offer a strong team culture, opportunities for advancement, and meaningful work that truly makes a difference. The Staffing Coordinator / Assistant Staffing Director plays a vital role in supporting the daily scheduling, coordination, and mentorship of our caregiver team. This position works closely with the Staffing Director and team to ensure consistent, high-quality coverage for our clients while supporting caregivers in their day-to-day success. This is an ideal role for someone who is organized, energetic, people-focused, and thrives in a fast-paced healthcare environment.
Requirements
- Minimum of 1 year experience in a healthcare office setting (private duty home care strongly preferred)
- Proficiency with Google Workspace, Microsoft Office (Word, Excel, Outlook), scheduling software, and healthcare systems
- Strong written and verbal communication skills
- Ability to remain calm, flexible, resilient, and professional in a high-energy environment
- Excellent organizational, multitasking, and follow-through skills
- Strong customer-service mindset with a commitment to client and caregiver excellence
Nice To Haves
- Associate’s degree preferred
Responsibilities
- Assist with scheduling caregivers for new clients and open shifts on existing cases
- Help maintain consistency in caregiver-client assignments
- Communicate daily scheduling updates with caregivers and clients
- Monitor and update schedules in real time to ensure accuracy
- Maintain accurate caregiver and client records in scheduling and database systems
- Review telephony logs daily and make corrections to support accurate payroll and billing
- Ensure timely and accurate data entry across all systems
- Assist with recruiting efforts using an Applicant Tracking System (ATS)
- Conduct initial caregiver interviews (virtual and in-person)
- Reinforce company policies, procedures, and expectations
- Support caregiver onboarding, evaluations, and performance improvement processes
- Provide regular updates to the office team regarding open shifts after exhaustive staffing efforts
- Share caregiver supply and demand updates with the marketing team
- Escalate appropriate concerns to the Operations Manager
- Maintain positive, professional relationships with clients, families, caregivers, referral sources, and team members
- Provide encouragement, guidance, and support to caregivers
- Uphold strict confidentiality at all times
- Participate in on-call rotation as directed (evenings/weekends)
- Assist with general office duties including phone support, filing, and reception
- Perform other duties as assigned by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
