Assistant Spa Manager

Sycamore Mineral Springs Resort•San Luis Obispo, CA

16h

About The Position

Responsible for providing excellent customer service and managing daily operations including staff management Focus : Employee Relations & Development DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies and Procedures Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers Consistently reports to work on time prepared to perform duties of position Participates in monthly safety training. Demonstrates honesty, integrity and professionalism at all times DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Assist with hot tubs, spa, and gift shop operations Oversee Operations Managers, Supervisors, and staff Staffing, training and coaching, handle employee relations including disciplinary actions Staff scheduling, schedule changes, and manage time off requests Payroll Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.) Maintain strong communication within the department Order operational supplies and professional products Ensures employees adhere to company policies Solve guests complaints and misunderstandings to customer satisfaction Ensure clients safety, comfort, and well-being Attends Department Manager meetings Participates in marketing and promotional ideas to help achieve the desired revenue for the department Perform all other duties as requested by manager

Requirements

One year of management experience
Must be able to work holidays, weekends and evenings
Must be able to speak, read, write and understand the primary language (s) used in the workplace.
Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
Develop knowledge in POS and Reservations Program
Calculate figures and amounts.
Coordinate multiple tasks simultaneously
Excellent customer service
Acute attention to detail
Ability to work in stressful situations
Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
Work conditions include exposure to scents and mineral water sulfur odor.

Responsibilities

Assist with hot tubs, spa, and gift shop operations
Oversee Operations Managers, Supervisors, and staff
Staffing, training and coaching, handle employee relations including disciplinary actions
Staff scheduling, schedule changes, and manage time off requests
Payroll
Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
Maintain strong communication within the department
Order operational supplies and professional products
Ensures employees adhere to company policies
Solve guests complaints and misunderstandings to customer satisfaction
Ensure clients safety, comfort, and well-being
Attends Department Manager meetings
Participates in marketing and promotional ideas to help achieve the desired revenue for the department
Perform all other duties as requested by manager