Assistant Spa Director

Indianapolis•Carmel, IN

1d•$50,000

About The Position

As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years. This is not a "shift manager" role. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person.

Requirements

2-4 years managing a team of 5+ in luxury hospitality (boutique hotels, upscale restaurants, premium retail, high-end wellness)
Someone who has coached team members to improve, not just hit their own numbers
A track record of improving guest satisfaction, retention, or sales metrics
Comfort with data and reporting; you can read a sales report and know what to do next
A leader who shows up, pays attention to the details, and leads with genuine care for their team and guests
Must be available weekends and select holidays
Must be located in or willing to relocate to the Indianapolis area

Responsibilities

Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement
Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+ mystery shop scores
Lead team huddles, conduct 1-on-1 coaching sessions, and build a culture where your team holds each other to a high standard
Manage front desk scheduling, booking accuracy, and appointment book optimization
Respond to guest feedback and reviews within 24 hours
Present guest experience data in weekly leadership meetings with recommendations, not just numbers