Assistant Spa Director

Indianapolis•Carmel, IN

1d•$50,000

About The Position

As Assistant Spa Director at our Carmel location, you will own every moment of the guest journey from the time someone walks through our door until they leave feeling better than when they arrived. You will lead and coach our front desk team, drive retail and rebooking performance, and maintain the hospitality standards that have made Woodhouse a destination spa experience for 19 years. This is not a "shift manager" role. This is a leadership position with clear accountability, measurable outcomes, and a direct path to Spa Director for the right person. At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Requirements

2-4 years managing a team of 5+ in luxury hospitality (boutique hotels, upscale restaurants, premium retail, high-end wellness)
Someone who has coached team members to improve, not just hit their own numbers
A track record of improving guest satisfaction, retention, or sales metrics
Comfort with data and reporting; you can read a sales report and know what to do next
A leader who shows up, pays attention to the details, and leads with genuine care for their team and guests
Must be available weekends and select holidays
Must be located in or willing to relocate to the Indianapolis area

Responsibilities

Own the guest experience at our Carmel location: ambiance, service standards, team presentation, and every touchpoint from greeting to goodbye
Coach and develop the front desk team on retail sales, rebooking, upselling, and guest engagement
Drive measurable results: 18% retail-to-service ratio, 30%+ rebooking rate, 90%+ mystery shop scores
Lead team huddles, conduct 1-on-1 coaching sessions, and build a culture where your team holds each other to a high standard
Manage front desk scheduling, booking accuracy, and appointment book optimization
Respond to guest feedback and reviews within 24 hours
Present guest experience data in weekly leadership meetings with recommendations, not just numbers