Assistant Spa Director

Massage Heights•Henderson, NV

3d•$40,000 - $47,000

About The Position

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent. At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights

Requirements

Minimum 2 years of sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
Experience in training, coaching, and conflict resolution with employees
Working knowledge of computers and standard software
Basic business math skills
Must be able to work varied hours including days, evenings, weekends and holidays

Nice To Haves

Hands-on experience with Zenoti or similar spa POS software systems
Understanding of spa environment and massage services
Experience working in a franchise model

Responsibilities

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
Assist with recruitment, hiring, training, developing and retaining employees
Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
Manage team member schedules to ensure proper execution of daily operations
Collaborate with the Spa Director to set individual team member and overall Retreat goals
Create an environment that is passionate about providing awesome guest service
Build guest loyalty by consistently following the proven operating system of Massage Heights