Assistant Spa Director
About The Position
Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent. Company Perks · Personal and Career Development · Robust Leadership Training · Beautiful Retreats · Massage Heights Family Fund · Employee Discounts · Digital Work Environment · Competitive pay with commission and bonus opportunities Job Summary Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
Requirements
- Minimum 1 year of sales or retail management experience
- Self-starter mentality with leadership, organization, communication, and interpersonal skills
- Experience in training, coaching, and conflict resolution with employees
- Working knowledge of computers and standard software
- Basic business math skills
Nice To Haves
- Hands-on experience with Zenoti or similar spa POS software systems
- Understanding of spa environment and massage and skincare services
- Experience working in a franchise model
Responsibilities
- Assist with recruitment, hiring, training, developing and retaining employees
- Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
- Manage team member schedules to ensure proper execution of daily operations
- Collaborate with the Spa Director to set individual team member and overall Retreat goals
- Create an environment that is passionate about providing awesome guest service
- Build guest loyalty by consistently following the proven operating system of Massage Heights
Benefits
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Personal and Career Development
- Robust Leadership Training
- Beautiful Retreats
- Massage Heights Family Fund
- Digital Work Environment
- Competitive pay with commission and bonus opportunities
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
