Future Assistant Spa Director
About The Position
At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness! Why You’ll Love It Here: Beautiful, tranquil retreat environment Best-in-the-industry treatment equipment Luxurious linens and high-quality products provided Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more Company Perks Flexible Schedules Robust Leadership Training Professional and Safe Environment Paid Training, Employee Discounts, and more Competitive Pay includes tips, commission, and bonus opportunities Schedule/Expected work hours 6–8-hour shifts Must be able to work varied shifts to include evenings, weekends, and holidays.
Requirements
- Minimum one year of experience in membership sales.
- Minimum of one year of leadership experience in wellness or spa service setting is preferred.
- Working knowledge of Zenoti or similar spa management software is preferred.
- Familiarity with operating standards in a branded or franchise environment is preferred.
- Excellent at guest communication
Responsibilities
- Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
- Promote the therapeutic and wellness benefits of massage and skincare therapy.
- Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
- Foster meaningful connections that empower guests on their wellness paths.
- Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
- Assist with recruitment, hiring, training, and developing and retaining team members.
- Facilitate front desk associate training and coaching with role-playing to support membership sales.
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
