Assistant Slots Shift Manager- The Cosmopolitan

MGM Resorts International

25d

About The Position

As an Assistant Slots Shift Manager, you’ll play a key role in ensuring seamless slot operations. In this dynamic role, you’ll lead Slot Operation employees with a strong focus on employee engagement, delivering exceptional guest experiences, and maintaining compliance with regulations and department policies.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma or GED
• 2+ years of prior relevant experience in a customer service environment required

Responsibilities

• Assist the Shift Manager with operational functions of the Slots Department including delegating duties and tasks to hourly employees, resolving guest and employee concerns, ensuring compliance with departmental and company policies and management of human resource responsibilities to include fostering a positive work environment, employee development and mentorship, training, and issuing discipline
• Ensure the proper documentation of all actions taken for assigned staff members.
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees