Assistant Site Manager

Glow Car Wash•Neptune Township, NJ

2d•Onsite

About The Position

If you’re an energetic leader who enjoys working in a fast-paced, outdoor environment and wants to grow into a management career, join our team as an Assistant Manager at Glow Car Wash! About Us: Founded in 2015 in Central New Jersey, Glow Express Car Wash is dedicated to providing a high-quality, safe car wash experience in a friendly, customer-focused environment. We help our customers keep their vehicles spotless with ease while delivering exceptional service. About the Role: This is a hands-on leadership position designed to develop future General Managers. As an Assistant Manager, you’ll work closely with the Site Manager to oversee daily operations, support and develop your team, and ensure a smooth, high-quality customer experience. This role is active and primarily outdoors, requiring strong leadership, adaptability, and attention to detail.

Requirements

Comfortable working outdoors in a fast-paced, hands-on environment
Strong leadership potential with a desire to grow into higher management
Excellent communication and customer service skills
Ability to multitask, stay organized, and lead by example
Positive, professional, and team-oriented attitude
Background checks will be performed upon receipt of application
A valid driver’s license is required
Weekend availability is required.

Nice To Haves

Prior supervisory or customer service experience preferred

Responsibilities

Work alongside the Site Manager to ensure the facility runs efficiently and safely.
Maintain all equipment through routine cleaning, maintenance, and necessary repairs.
Monitor and restock supplies, including chemicals and operational materials.
Develop a strong understanding of wash systems, equipment, and chemical applications to ensure optimal performance.
Assist in scheduling, staffing, and daily team coordination.
Help train new hires and support ongoing employee development.
Enforce safety procedures and company standards while fostering a positive, team-oriented work environment.
Hold team members accountable and support disciplinary processes when needed.
Deliver outstanding customer service by maintaining a professional and positive demeanor at all times.
Resolve customer concerns quickly and effectively, ensuring every guest leaves satisfied.
Assist in handling customer claims and escalations, and be knowledgeable about services, operations, and what sets Glow apart from competitors.
Support daily cash handling procedures and ensure all pay stations are properly stocked and functioning.
Monitor labor and sales performance, assist with payroll accuracy, and report any discrepancies appropriately.
Follow all company policies regarding cash handling and expense management.
Drive site-level sales by supporting promotions and coaching team members on customer engagement.
Help maintain performance tracking tools such as leaderboards and contribute ideas to grow membership and customer retention.
Participate in team meetings and engagement initiatives to build a strong, motivated staff.