Assistant Site Manager

IST Management Services•Chicago, IL

8d•Onsite

About The Position

Consider a new, rewarding career today as an Assistant Site Manager with IST Management Services! Ideal candidates have prior experience supervising similar operations, have prior experience in mail operations, possess a high level of professionalism, and are ready to grow in their professional career! IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management, eDiscovery, and Electronic Document Management services. This is a full-time, direct-hire position. Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off and Bonus Incentives Hours of Operations: Monday-Friday - 7am - 4pm (Some nights and weekend coverage will be requested)

Requirements

High school diploma or equivalent (GED)
One year experience supervising or managing similar operations preferred
Copying/scanning/mailing, Xerox equipment experience
Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
Knowledge of supervisory techniques to manage, motivate and train employees
Ability to prepare reports and present information to customers
Must have attention to detail and critically think through and resolve problems
Must have customer service skills and be able to maintain a consistent, high level of service
Must have ability to multi-task, manage multiple accounts and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 55 pounds
Standing for long periods of time
Significant walking
Willingness to cross-train for other job functions

Responsibilities

Coordinates all activities for on-site faculty and staff
Runs mail meters and resolves any issues or maintenance
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
Ensures all work standards are met on a consistent basis
Orders all supplies for department
Submit work orders as necessary for any on-site maintenance
Ensures all work standards are met on a consistent basis by IST site employees
Coodinate delivery/pick-up for all perishable packages, ensuring content delivery
Insures maximization of productivity through efficient use of standard operating procedures
Acts as liason to client in absence of on-site manager
Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
Ensures the proper and safe use of all equipment used by employees