Assistant Site Manager Hourly

Cobblestone Auto Spa•Star, ID

33d•Onsite

About The Position

The Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management. This role supports car wash operations, contributing to efficient daily operations and team supervision in either service area. This role is non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.

Requirements

High School Diploma or equivalent required
Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
Valid driver's license preferred (may be required depending on location and responsibilities)
Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Understanding of basic operational processes and service standards in retail, service, or car wash environments
Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
Awareness of safety standards, equipment operation basics, and customer service expectations
Leadership and team motivation
Conflict resolution and customer de-escalation
Time management and ability to multitask in a fast-paced environment
Clear verbal and written communication
Attention to detail and ability to follow standard operating procedures (SOPs)
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Ability to lead by example and influence peers in the absence of formal authority
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to learn quickly and apply new procedures and/ or operational tools
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc....) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Responsibilities

Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
Model and reinforce expected service behaviors, team communication, and adherence to brand standards
Provide coaching, real-time feedback, and recognition to team members to support performance
Assist Site Manager in onboarding and training new team members
Support a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change
Serve as an escalation point for customer concerns and resolve issues promptly and professionally
Ensure a clean, safe, and welcoming environment for all customers and team members
Support promotional efforts and local marketing initiatives to grow site traffic and membership sales
Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
Assist in inventory control, supply restocking, and minor equipment checks
Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies
Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep
Serve as acting manager when designated by the Site Manager or District Manager
Participate in leadership development and training programs to prepare for future advancement
Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinations
Hourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site Manager