Assistant Site Manager

HomeRise • San Francisco, CA

26d • $68,640 • Onsite

About The Position

The Assistant Site Manager is primarily responsible for the operations of the site’s front desk station, including supervision and scheduling of the front desk clerk staff, training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies. The Assistant Site Manager provides ongoing informational and operational assistance to the Site Manager, in areas including paperwork, recertification, resident relations, maintenance work order tracking, rent receipt and deposit, etcetera.

Requirements

• High school diploma required.
• Qualified individuals must have a minimum of two years’ experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position, specifically with seniors and families.
• Valid and current tax credit certification or ability to successfully attain certification within six months of hire date.
• Knowledge and experience in property management policies and procedures.
• Qualified individuals will have a minimum of one year (over two years preferred) of supervisory experience.
• Understanding of and ability to communicate with diverse groups of people in a professional manner.
• Qualified individuals must have a strong interest in doing social justice advocacy.
• Valid and current California Driver's License.
• Valid phone number required.

Nice To Haves

• HomeRise currently operates properties in the Tenderloin District of San Francisco; experience working in this neighborhood is a plus.
• An understanding and experience working with issues of homelessness and recovery issues.
• Experience with buildings operating with project-based subsidies and/ or Public Housing Authority experience.

Responsibilities

• Provide direct supervision to the Front Desk Clerk staff members at the building.
• Follow all rules and procedures outlined in the HomeRise Housing Operations Manual, HomeRise Employee Handbook, Building Emergency Procedures and Building House Rules.
• Follow new and revised procedures as developed and distributed.
• Training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies.
• Prepare and post the Desk Station Work Schedule.
• Monitor daily common area activities of building residents, staff, and guests.
• Assists with the certification process for all residents to be completed in a timely, accurate manner.
• Assist with maintaining all resident files and records in an orderly manner.
• Collect resident rents and deliver receipts to residents.
• Execute and deliver late rent notices and legal notices in accordance with HomeRise’s housing retention procedures.
• Ensure fair, consistent, and thorough enforcement of all property House Rules, policies and procedures.
• Administrate staff time sheets, payroll disbursements, and records required by HomeRise administration.
• Review and respond to Incident Reports and Resident Complaint Reports in accordance with HomeRise policies and procedures.
• Monitor the property daily for safety hazards and potential physical plant improvements and upgrades.
• Schedule repairs & necessary improvements in consultation with supervisor.
• Conduct quarterly housekeeping inspections of all units, ensuring compliance with all lease and other regulatory provisions.
• Maintain close contact with community resource agencies and advocacy groups in the area of resident safety and quality of life.
• Attend and participate in departmental, organizational and community meetings.
• Maintain positive relations with residents, visitors and vendors.
• Provide on-call response for building emergencies and cover front desk duties if coverage cannot be found.
• Must have a valid phone number.
• Other duties as assigned by supervisor.

Benefits

• HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED