Assistant Shop Manager / Operations Manager

WellBiz Brands•Wayzata, MN

About The Position

Overview We are Drybar! Our Tagline says it best: No Cuts, No Colors, Just Blowouts! We are seeking a Full-time Assistant Shop Manager to join our growing team. The ideal candidate is positive, reliable, friendly and people focused. Here at Drybar, you will join a fun and supportive team that enjoys learning from each other. We take pride in offering our team members an inclusive environment where everyone can be themselves, learn, grow, and make our clients feel beautiful. Why You’ll Love It Here Base pay + tips, commissions, & performance incentives Growth opportunities within Drybar Supportive, team-first culture Fast-paced, fun, and positive environment Employee discounts on services and products Paid Vacation Time Who You Are You’re not just looking for a job—you’re looking for a place to fully show up , make an impact, and help lead a team. You bring: High levels of dedication – You’re willing to go the extra two miles, not just one High levels of vigor – You bring a positive, uplifting attitude and work well solo, with a team, and in collaborative group settings High levels of absorption – You’re focused, passionate, and genuinely love what you do (time flies when you’re working) High levels of creativity – You see problems as puzzles and enjoy bringing fresh ideas and unique perspectives to the table

Requirements

Ability to work a flexible schedule, including evenings and weekends
Widely trusted and seen as a direct, truthful individual
Ability to effectively create and maintain a positive work environment in shop
Partners with the team to build strong moral and teamwork amongst staff; communicates proactively and effectively.
Responds and relates well to Senior Leadership/Owners; understands a cohesive leadership team is the foundation for a successful shop
Dedicated to outstanding customer service
Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand information and uses it for improvements in product and services. Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.
Strong level of understanding around inventory control, loss prevention and protecting company assets
Analyzes labor needs and staffs shop effectively; utilizes resources available to keep the shop staffed to demand.
Driven and results oriented. Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom line oriented, steadfastly pushes self and others for results.

Responsibilities

Driving the business on a day to day level while maximizing shops financial potential.
Daily, Weekly, and Monthly Reporting on Shop numbers to Senior Leadership and owners.
Manage day to day scheduling and book coverage.
Maintain the overall visual shop appearance per brand standards
Perform monthly inventory, minimize shrink, and maintain ordering levels.
Book optimization on a daily and weekly basis.
Leading from behind the chair 50% of the time performing services on clients.
Monitor shop inventory: regularly check back bar and retail supplies, place orders when needed to meet supply level standards.
May assist with stocking products, tools and supplies.
May support inventory management at the direction of Senior leadership/owners.
Ensures that all company procedures and policies, federal, state and local regulations are followed.
Ensures adherence to Drybar’s Timekeeping Policy
Responsible for reporting all time worked for self and others, including any work performed off shop premises, in a timely fashion to immediate supervisor.
Maintains awareness around promotion and merchandising content.
Responsible for providing the team with weekly Pipeline information.
Thorough understanding of team member handbook and all company policies, processes and procedures
Inspire team on a daily basis
Lead client experience from check in to check out ensuring Drybar standards are always upheld.
Help resolve client concerns with confidence and care
Lead team member responsibilities: assign clients to stylists, delegate tasks to bartenders and stylists, execute meal periods and break schedules.
Represent and lead from Drybar’s 10 core values, our Heart & Soul.
Invest time in your people.
Identify and mentor the future leaders of our organization.
Interview, onboard, and retain high quality candidates.
Coach and give feedback as necessary for all team members, ensuring Drybar standards are being met at all times.
Build relationships with Drybar’s clientele, ensuring that our clients experience only the best every visit.
Resolve employee relations with a mindfulness of shop morale and culture.
Supports shop staff with a positive morale approach and Implements problem solving strategies when needed.