Assistant Service Supervisor (Kapiolani Branch)

First Hawaiian Bank•Honolulu, HI

44d•Onsite

About The Position

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a Assistant Service Supervisor to join our Kapiolani Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals Compensation: The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience. Work Schedule Monday - Friday 8:00AM - 4:30PM (hours may vary)

Requirements

High School diploma/GED or equivalent experience is required
2 years of experience in branch operations; and 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or 1-year external supervisory experience, are required
Able to plan, organize and budget
Effective written and verbal communication
Able to manage confidential matters judiciously
Possesses attention to detail with excellent follow-through
Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
Excellent time management skills
Possesses sales skills to enhance business development objectives
Able to manage customer inquiries and resolve issues
Proficient in Microsoft 365 suite of applications

Nice To Haves

Bachelor's degree in business-related field is preferred

Responsibilities

assists the Service Supervisor and/or Service Manager with overseeing branch operations
managing staff
ensuring customer service standards and needs are met
assists with daily branch functions, such as overseeing workflow, recruitment, and training
provides leadership and support to the branch team
helps management to ensure the branch achieves sales performance and service goals