Assistant Service Manager

Van Metre Companies•Herndon, VA

9h•Onsite

About The Position

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has an Assistant Service Manager position available to work on-site at our Woodland Park Apartments in Herndon, VA! As the Assistant Service Manager, you will assist with overseeing all aspects of maintenance of the property, including expense control, scheduling preventative maintenance, ensuring completion of service tickets, and providing excellent customer service.

Requirements

The Assistant Service Manager must maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees.
The Assistant Service Manager must have the necessary skills to effectively complete the tasks outlined above.
One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
4+ years of maintenance experience or valid training
EPA Type II or EPA Universal Certification - required
CPO Certification preferred
High School Diploma or GED
Valid Driver’s License and Reliable Transportation Required
Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools
Some weekend work is required.

Nice To Haves

CPO Certification preferred

Responsibilities

Assist Service Manager with directing and overseeing all aspects of maintenance of the community and work closely with the Service Manager
Oversee the performance of preventative maintenance and inspections
Maintain accurate records for all services performed including contracts
Walk the property daily to uphold curb appeal and monitor safety issues
Oversee the schedule and coordinate apartment turns in Yardi
Assist Service Manager in following budget guidelines
Manage inventory and storage areas
Purchasing adequate maintenance materials for service requests and apartment turns and adhering to PO policy
Communicate and advise Service Manager on recommendations for capital improvements and maintenance requirements for annual budget
Notify Service Manager with solutions for any safety or liability concerns as well as preventative maintenance needs
Assist with conducting weekly safety meetings
Monitor and perform service requests from residents in a timely fashion
Ensure excellent customer service
Audit key tracking system daily and weekly
Participate in after-hours emergency requests and ensure property staff coverage 24 hours/day, 7 days/week
Train, coach, and mentor team members
Implement Van Metre’s standards of Management
Support Service Manager and serve as Acting Service Manager in their absence
Other tasks assigned by Service Manager

Benefits

Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence.
We also promote work/life balance, including a robust Employee Wellness Program.
We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.
Pay is commensurate with experience, education, training, and skills
Annual Bonus Potential
Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.
Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company