Assistant Service Manager - Ira Subaru

Group 1 Automotive•Danvers, MA

About The Position

Ira Subaru is part of the fast-growing Group 1 Automotive , a leader in automotive retail. We are looking to add a qualified Assistant Service Manager to our team. In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit www.group1auto.com . Apply today or refer a qualified friend. All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

Requirements

2 years of relevant experience in a dealership service department
Experience managing employees preferred
Ability to work independently and be self-motivated
A desire to work in a commission, performance-based, environment
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
High school diploma or equivalent
Valid driver license in the state that you will work and a good driving record
The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions.
The range in monthly compensation reasonably expected for this position is $4,166–$11,000.

Nice To Haves

CDK and Xtime experience is a plus

Responsibilities

Manage our Service Drive to ensure Client Process Flow
Train, develop and motivate the service department staff and monitor their performance
Forecast goals and objectives for the department and ensure they are met
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
Maintain daily sales and production records as required by dealership management
Develop and monitor budgets for the service department and keep dealership management informed of variances
Ensure that the service department meets all customer satisfaction (CSI) and financial goals
Establish and maintain good working relationships with customers to encourage repeat and referral business
Handle customer complaints tactfully, promptly, and with concern for the customer
Ensure proper repair techniques are being used
Schedule training as necessary to properly repair and service vehicles
Stay up to date on product changes and new products
Ensure that all necessary shop equipment is in proper and safe working condition
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors