Assistant Service Manager

AAMCO Transmissions and Total Car Care • Knoxville, TN

16d

About The Position

Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and set appointment times for customers, utilizing Telephone Procedures. Support Customer Service Manager as directed.

Requirements

• High School Diploma or Equivalent.
• 5+ years of sales/customer service experience.
• 5+ years of automotive experience
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Detail oriented while maintaining an extremely positive attitude.
• Must be able to work independently and productively with minimum supervision.
• Team players with a "can do" attitude that can work in a fast-paced environment.
• A well organized and self-directed individual who is a team player and takes initiative.
• Ability to manage multiple projects concurrently
• Strong communication and interpersonal skills.

Responsibilities

• Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales as directed by Customer Service Manager
• Support Customer Service Manager as directed
• Follows AAMCO sales procedures
• Order repair parts as necessary
• Enter vehicle data into AMS System
• Process Payment Information from Customer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees