Assistant Service Manager

Burlington Chevrolet•Burlington, NJ

11d

About The Position

The Assistant Service Manager plays a key role in supporting the Service Manager by overseeing daily service operations, ensuring a smooth workflow, and maintaining the highest level of customer satisfaction. The ideal candidate will be a strong leader with solid automotive knowledge and hands-on dealership experience.

Requirements

Previous experience as an Assistant Service Manager, Service Advisor, or similar dealership role
Strong knowledge of automotive repair processes and dealership service operations
Excellent communication, leadership, and problem-solving skills
Ability to multitask in a fast-paced environment and handle customer concerns professionally
Valid driver's license and clean driving record

Nice To Haves

General Motors and CDK (Dealer Management System) experience strongly preferred

Responsibilities

Assist in managing daily operations of the service department, ensuring efficiency and profitability
Support service advisors and technicians to deliver an exceptional customer experience
Review repair orders, monitor shop workflow, and ensure timely completion of work
Communicate effectively with customers to provide repair updates, cost estimates, and post-service follow-up
Manage warranty claims and ensure compliance with GM standards
Help train, coach, and motivate service staff to meet performance goals
Collaborate with the Parts Department to ensure availability of necessary parts for repairs
Monitor key performance metrics and assist with reporting to dealership leadership
Maintain a safe, organized, and professional service environment