Assistant Service Manager

LeadCar Toyota Hazleton • Hazleton, PA

7d

About The Position

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas. If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today! To learn more about our company, please visit www.leadcar.com . Job Summary : The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department.

Requirements

• Minimum one-year experience writing service in a dealership and general sales experience required.
• Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
• Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership.
• Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required.
• Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time.
• Must have exceptional verbal and written communication skills.
• Must possess the ability to deal calmly and effectively with high stress situations.
• Travel to other locations along with our manufacture’s training and other relevant training courses required.
• Must maintain a valid driver’s license for occasional travel requirements and have the ability to operate manual transmission vehicles.
• A professional appearance and manner consistent with Company culture must be maintained.

Responsibilities

• Follows the leadership of the Service Manager.
• Maintains high customer satisfaction standards.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Handles telephone inquiries regarding appointments and work in process.
• Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
• Generates repair orders with all fields filled out including both your signature as well as the customer’s signature.
• Includes emails on all repair orders.
• Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.
• Reviews technician’s notes verifying the 3 C’s (Concern, Cause, Correction) have been addressed.
• Completes repair orders when the job is completed and filed.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs.
• Establishes customer's method of payment.
• Obtains credit approval, if necessary.
• Reviews the diagnosis and recommendations with the Technician to fully understand.
• Provides a complete and accurate written cost estimate for labor and parts.
• Addresses the customer’s original concern first at all times.
• Checks on progress of repair throughout the day.
• Keeps the customer informed when more time is needed or more repairs are needed.
• Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
• Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent.
• Cashes customers out (cash, check or credit card).
• Asks for a completely satisfied survey from warranty customers.
• Ensures that vehicles are parked in assigned areas.
• Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Successfully completes all training and instruction required to maintain certifications established by the manufacturers and the company.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed