Assistant Service Manager

CSM COMPANIES INC GROUP•Tampa, FL

7d•Onsite

About The Position

Florida Kenworth is looking for a talented individual to take on the Assistant Service Manager position. This position is ideal for those who enjoy working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group. Responsibilities: Assists Service Manager in daily and overall operation of the service department

Requirements

Associate's degree (AA) in a technical field; Bachelor’s is preferred; or comparable work experience
3-5 years of heavy duty service or related experience with supervisory experience preferred
Ability to demonstrate or display extensive product knowledge to customer and staff
Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
Must be highly organized, detail -oriented and results-driven
Ability to prioritize and handle numerous tasks simultaneously
Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
Effective written and oral communication skills
Ability to handle upset customers in a professional manner
Ability to maintain or obtain a valid Commercial Driver's License (CDL)
Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements

Responsibilities

Assists Service Manager in daily and overall operation of the service department
Receives and addresses client concerns/issues through incoming phone calls and other means.
Diagnoses client problems, recommends corrective services and sells additional services over the phone as well as face to face when appropriate
Provides leadership and supervision to the service department team
Provides feedback for technician reviews, bonuses, and disciplinary actions
Reviews all closed repair orders for timeliness, completeness, accuracy, and quality
Updates all repair order estimates on a daily bases
Assists with technicians' daily work schedules by ensuring parts are available and pulled for that day’s jobs
Maintains shop tools, equipment, and vehicle maintenance
Professionally handles overflow phone calls, as needed
Manages the service department when the Service Manager is not available
Effectively educates and trains all service department team members on an ongoing basis to ensure continued development of skill sets
Performs daily reconciliation of all technician time cards
Process expenses as provided by the Service technicians into the system
Perform all other duties as requested, directed or assigned by management