Assistant Service Manager

Prime Residential Property Management LP • Oceanside, CA

1d

About The Position

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Property Details: Villages of Monterey has 424 units and is located in Oceanside, CA.

Schedule: Tuesday through Saturday 9:00 am to 6:00 pm. Participation in on-call rotation (required).

Target Pay: $32.07 per hour

Role Overview: The Assistant Service Manager supports the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral in working alongside the Service Manager to ensure the smooth day-to-day operations and serve as a community ambassador, exemplifying our company values. The Assistant Service Manager must strategically and effectively help oversee a diverse team, aligning with the community management team and organizational values.

Who You Are:
Technically proficient with various building mechanical components and a hands-on, advisory disposition.
High standards of excellence and a passion for mentoring and coaching team members.
Detail-oriented problem solver with a strong sense of ownership and pride in your work.
Customer service-oriented professional who remains calm and professional when addressing resident concerns.
Skilled in risk assessment and decision-making within the maintenance function, helping to minimize incidents and ensure safety.
Self-driven and proactive, able to work independently and collaboratively.

Requirements

• 3+ years of related experience in residential property maintenance.
• 1+ years of direct or indirect leadership experience overseeing maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.

Nice To Haves

• Multi-Family housing experience is preferred.
• Competency in RealPage/OneSite or other property management software is preferred.
• HVAC Certification is preferred.

Responsibilities

• Work with the Service Manager to oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Service Manager and Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Support the Service Manager with safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Benefits

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401(k) plan with company contribution
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed