Assistant Service Manager

Wilkins RV•Nichols, NY

15d•$55,000 - $70,000

About The Position

As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset.

Requirements

2+ years of experience in a supervisory or management role (preferred)
Previous experience managing or working closely with service technicians is highly preferred
Ability to thrive in a fast-paced, customer-focused environment
Strong interpersonal and communication skills
Professional appearance and demeanor
High level of motivation, integrity, and a strong work ethic
Ability to lead by example and foster a positive team culture

Responsibilities

Manage the full service cycle: appointment setting, work order preparation, and final invoicing
Supervise, support, and motivate a team of technicians to meet productivity and quality goals
Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
Build and maintain strong customer relationships through clear communication and follow-up
Assist customers in identifying service needs and offer appropriate solutions
Prepare accurate service estimates and obtain necessary approvals
Promote available products and services
Ensure work is completed to customer satisfaction and follow up as needed
Drive service department efficiency and actively identify upsell opportunities
Maintain compliance with all company policies and procedures
Collaborate with internal departments to support overall dealership success