Assistant Service Manager

indiGO Auto Group • Palm Springs, CA

3d • $72,000 - $160,000

About The Position

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in eleven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR! iindiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people come and join us today What we are looking for: indiGO Auto Group is seeking a full-time Assistant Service Manager to join our Porsche Palm Springs Team. This is a great opportunity to work for an exciting company in a fast-paced environment, with an abundance of growth opportunities for our most talented team members. This is what we offer: Opportunity to work in a cohesive and supportive team environment Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account 401(k) plus match Unlimited professional training opportunities Paid vacation days, sick days, and holidays Opportunity for advancement in a growing company Here is what an ordinary day of work may look like: Support the Service Manager in the daily supervision and coordination of service department staff, including Service Advisors, Technicians, Warranty Administrators, Cashiers, Service Porters, and Reception team members. Assist in monitoring sold and unsold labor hours, identifying trends, and supporting corrective actions to improve departmental efficiency. Help build and maintain positive client relationships, supporting customer retention and the dealerships service reputation. Participate in the resolution of customer concerns, escalating complex or sensitive issues to the Service Manager as appropriate, and assisting with factory representative interactions when needed. Support technician productivity and efficiency through proper dispatching aligned with skill level, training participation, and workflow management. Coordinate closely with the Parts Manager to ensure timely parts availability and appropriate inventory levels to support service operations. Assist in monitoring departmental expenses, including shop supplies and policy adjustments, and report variances to management. Support service sales and gross profit initiatives, including customer follow-up strategies, service campaigns, and retention programs. Help manage repair order flow, including monitoring open repair orders, work-in-process, and aging reports to ensure timely completion. Ensure ongoing compliance with safety, environmental, and regulatory requirements, including OSHA standards and hazardous waste procedures. Actively support efforts to maintain high CSI scores and customer retention, reinforcing service standards and follow-up expectations. Monitor and help enforce manufacturer warranty policies and procedures, ensuring accuracy, compliance, and timely processing. The opportunity is for you if you have: Minimum of 5 years experience in an Assistant Service Manager or Service Advisor role strongly preferred. Proven track record of CSI and sales history, Porsche dealership, preferred. Excellent verbal and math skills. These skills may be tested and evaluated. Ability to be insured to operate a motor vehicle. Pay range for this role is: $72,000 - $160,000 per year This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors. indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.

Requirements

• Minimum of 5 years experience in an Assistant Service Manager or Service Advisor role strongly preferred.
• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to be insured to operate a motor vehicle.

Nice To Haves

• Proven track record of CSI and sales history, Porsche dealership, preferred.

Responsibilities

• Support the Service Manager in the daily supervision and coordination of service department staff, including Service Advisors, Technicians, Warranty Administrators, Cashiers, Service Porters, and Reception team members.
• Assist in monitoring sold and unsold labor hours, identifying trends, and supporting corrective actions to improve departmental efficiency.
• Help build and maintain positive client relationships, supporting customer retention and the dealerships service reputation.
• Participate in the resolution of customer concerns, escalating complex or sensitive issues to the Service Manager as appropriate, and assisting with factory representative interactions when needed.
• Support technician productivity and efficiency through proper dispatching aligned with skill level, training participation, and workflow management.
• Coordinate closely with the Parts Manager to ensure timely parts availability and appropriate inventory levels to support service operations.
• Assist in monitoring departmental expenses, including shop supplies and policy adjustments, and report variances to management.
• Support service sales and gross profit initiatives, including customer follow-up strategies, service campaigns, and retention programs.
• Help manage repair order flow, including monitoring open repair orders, work-in-process, and aging reports to ensure timely completion.
• Ensure ongoing compliance with safety, environmental, and regulatory requirements, including OSHA standards and hazardous waste procedures.
• Actively support efforts to maintain high CSI scores and customer retention, reinforcing service standards and follow-up expectations.
• Monitor and help enforce manufacturer warranty policies and procedures, ensuring accuracy, compliance, and timely processing.

Benefits

• Opportunity to work in a cohesive and supportive team environment
• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• 401(k) plus match
• Unlimited professional training opportunities
• Paid vacation days, sick days, and holidays
• Opportunity for advancement in a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees