Assistant Security Shift Manager - Excalibur

MGM Resorts International • Cary, NC

1d • Onsite

About The Position

As the Assistant Security Shift Manager at Excalibur, you’ll play a key role in keeping the castle safe and running smoothly. You’ll lead your team with confidence, ensure every shift is fully staffed and on point, and help create a secure, welcoming environment for both guests and employees. This is more than just a management role – it’s your chance to be a protector, a motivator, and a vital part of what makes Excalibur magical.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Ability to maintain professionalism and master leadership abilities

Nice To Haves

• Two (2) years of direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity preferred

Responsibilities

• Promote a safe and secure environment for guests and employees
• Enforce company, local, state, and regulatory safety policies
• Manage security officers, support staff, and department operations
• Implement procedures, enforce policies, and provide coaching or discipline as needed
• Document incidents and ensure proper reporting and follow-up
• Respond to emergencies and reported threats
• Act as a liaison with outside agencies during security incidents
• Assist with and oversee onsite investigations as needed
• Address guest questions and concerns quickly and professionally

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Excalibur employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees