Assistant Security Manager

ASM Global•Kennewick, WA

3d•Onsite

About The Position

Responsible for overseeing the safety and security of Toyota-Arena, Ontario Convention Centers and ONT Field patrons, employees, and assets. LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Requirements

At least 2-4 years of experience supervising and leading subordinates.
Assist in the creation and distribution of Employee Corrective Actions.
Work with Full and Part-time Supervisors to ensure their success for all event and non-event times.
Ability to communicate professionally, verbally, and in written form.
Assist with supervising employees and operations in all areas of responsibility.
Most tasks are performed independently with minimum moderate supervision.
Strong computer skills are required to operate and troubleshoot security system software.
Must be able to stand, sit in one location for at least four hours at a time, crouch, and bend throughout daily activities.
Must have a flexible schedule, with the ability to work nights, weekends, and holidays
The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required.
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must have the ability to read, write, and understand English in a working environment.
Ability to adapt and work effectively in various parts of the facility.
Must have and maintain a Current California Issued Guard Card
APPLICANTS MUST BE ABLE TO WORK EVENINGS, WEEKENDS, and holidays, AS WELL AS DIFFERENT SHIFT TIMES, BASED ON THE NEEDS OF THE department.
Must be able to pass background.

Responsibilities

Be able to supervise the building’s 24/7 posts (Loading Dock, Dean Admin, and Command Center).
Be able to supervise the building’s event security posts on all levels and all premium service areas (Including back of house areas)
Assist with updating the department’s Standard Operating Procedures (SOP’s) for all posts.
Knowledge of the building’s Fire Alarm systems.
Knowledgeable of the building’s CCTV systems and operations
Knowledgeable of building’s x-ray systems, magnetometers, and operations.
Deploy staff for events.
Assign appropriate shifts, breaks, and necessary equipment.
Train staff in basic Guest Service and Security skills.
Actively monitor staff interactions with venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, and comfortable entertainment experience for all.
Provide leadership and guidance to staff.
Serve as mentor/coach to all Security employees.
Effectively communicate escalated employee issues to Security Management Team.
Administer appropriate performance reviews, counseling, and corrective action documentation as needed to ensure compliance with company/department policies.
Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.
Administer deployments and set staff positioning.
Exhibit leadership qualities, motivate staff & lead by example.
Strong knowledge of Time Management System scheduling software, (i.e., ABI)
Ensure enforcement and compliance of the venue’s policies.
Assist with directional and informational inquiries.
Serve as the point of contact for complaints/issues.
Appropriately document all major/minor incidents.
Perform various duties, often changing from one task to another, without the loss of efficiency or composure.
All other duties as assigned