Assistant Rooms Manager - Overnight Shift

Montage International•New York, NY

1d•$70,000 - $75,000

About The Position

Assistant Rooms Manager - Overnight Shift At Montage, It’s All Because of YOU! Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey Manage the day-to-day operations of the Front Office and Bell/Door teams Collaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on all operational functions, programs, assignments, and hotel activities as deemed necessary to support the business Review and analyze guest engagement scores and trends in Medallia Review guest profiles with the aim of creating a personalized experience Review daily activity, inclusive but not limited to arrivals, departures, in-house itineraries, etc. with the aim of delivering on all guest expectations Deliver on guests' expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside the scope of duties, based on business needs About You You are passionate about providing exceptional service and creating memorable moments You have strong communication skills and the ability to collaborate in a team environment You are comfortable working the Overnight shift You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity

Requirements

1+ year of previous Rooms Division management experience required; Front Office and/or Housekeeping management experience highly preferred
Experience in a luxury hotel and/or resort required
High School Diploma or equivalent required; Bachelor's degree preferred
Ability to multi-task in a high volume and fast paced environment

Responsibilities

Manage the day-to-day operations of the Front Office and Bell/Door teams
Collaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on all operational functions, programs, assignments, and hotel activities as deemed necessary to support the business
Review and analyze guest engagement scores and trends in Medallia
Review guest profiles with the aim of creating a personalized experience
Review daily activity, inclusive but not limited to arrivals, departures, in-house itineraries, etc. with the aim of delivering on all guest expectations
Deliver on guests' expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs