Assistant Rooms Operations Manager

Country Club Lodging, LLC•Kansas City, MO

About The Position

The Assistant Room Operations Manager supports the daily operations of the Rooms Division, including Front Desk, Guest Services, Valet, and coordination with Housekeeping. This entry-level leadership role helps ensure seamless guest arrivals and departures, upholds brand service and cleanliness standards, supports team performance, and contributes to departmental financial goals. This position reports directly to the Guest Services Manager.

Requirements

High school diploma or GED required OR Associate degree (2-year) in Hospitality Management, Business Administration, or related field
Minimum 2 years of experience in guest services, front desk, housekeeping, or related hospitality role OR 1 year of relevant experience with a related degree
Strong understanding of Front Desk operations
Experience with Property Management Systems (PMS)
Familiarity with Night Audit processes
Basic budgeting and labor management knowledge
Ability to lead and motivate a team in a fast-paced environment
Strong guest service and problem-resolution skills
Proficient in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Prior supervisory or leadership experience preferred

Responsibilities

Support daily Front Desk and Guest Services operations, including opening and closing shifts
Provide hands-on leadership during peak arrival and departure periods
Ensure adherence to brand service standards and cleanliness expectations
Review operational reports and follow up on discrepancies
Support rate accuracy and same-day selling strategies
Assist with scheduling, payroll tracking, and labor management
Partner with Housekeeping on VIP room inspections
Address guest concerns promptly and professionally
Monitor compliance with safety and loss prevention policies
Contribute to managing departmental expenses and budget goals
Coach and support associates to drive strong service performance