Assistant Retreat Director

Massage Heights - Charlotte•Charlotte, NC

39d

About The Position

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Requirements

Minimum 2 years of proven sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
Experience in training, coaching, and conflict resolution with employees
Working knowledge of computers and standard software
Basic business math skills

Nice To Haves

Hands-on experience with Zenoti or similar spa POS software systems
Understanding of spa environment and massage and skincare services
Experience working in a franchise model

Responsibilities

Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.
Assist with recruitment, hiring, training, developing, and retaining employees.
Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
Manage team member schedules to ensure proper execution of daily operations.
Collaborate with the Spa Director to set individual team member and overall Retreat goals
Create an environment that is passionate about providing awesome guest service
Build guest loyalty by consistently following the proven operating system of Massage Heights